tk011 Privacy Policy — Your Information Is Protected

Last Updated: January 2026

Introduction & Scope

This privacy policy applies to all users of the tk011 platform. By using our website, you are considered to have accepted the terms of this policy.

tk011 is a trusted online gaming platform offering cricket betting, slots, live casino, and various gaming services for users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This privacy policy ("Policy") describes how tk011 ("we", "our", "platform") collects, uses, stores, and protects your personal information.

This policy applies to the tk011 website and all related services. By using our platform to create an account, make a deposit, play games, or use any other service, you agree to this policy. If you do not agree with any part of this policy, please refrain from using our platform.

We may update this policy from time to time. We will notify you appropriately of any significant changes. We recommend checking this page regularly.

What Information We Collect

To create and manage an account on tk011, we need certain personal information. The types of information collected and the circumstances under which they are collected are described in detail below.

2.1 Identity Information

We collect the following information when you register an account:

Full name (must match your government-issued ID)
Date of birth (for age verification — only persons aged 21 and above may create an account)
National ID or passport number (for KYC verification)
Valid email address
Mobile phone number

2.2 Financial Information

The following information is collected to process deposit and withdrawal transactions:

Mobile banking number (bKash, Nagad, Rocket, Upay)
Bank account details (for bank transfers)
Transaction history and amounts
Source of funds information (where applicable)

Note: We never store full card numbers or bank passwords. All financial information is protected via SSL encryption.

2.3 Technical Information

Information collected automatically while using the platform:

IP address and device identifiers
Browser type and version
Operating system information
Session duration and page visit data
Information collected via cookies and similar tracking technologies
Referral source (where you came from before arriving at our platform)

2.4 Gaming Activity Information

To improve your gaming experience, we collect:

Game history, betting records, and win/loss details
Preferred game types and betting patterns
Bonus and promotion usage information
VIP program progress and rewards information

Purpose of Using Information

tk011 uses collected information only for the legitimate purposes listed below. We never use your information for unnecessary or unauthorised purposes.

3.1 Account Management

Information is used to create, verify, maintain, and secure your account. This includes identity verification (KYC), age confirmation, and account security activities.

3.2 Financial Transactions

Financial information is used to process deposits and withdrawals, verify transactions, prevent fraud, and comply with anti-money laundering (AML) regulations.

3.3 Service Improvement

Technical information is used to enhance your gaming experience, develop new features, and analyse platform performance. tk011 is committed to ensuring the best possible user experience.

3.4 Customer Support

Relevant information is used to resolve any issues, handle complaints, and provide assistance via 24/7 live chat or email.

3.5 Security & Compliance

Information is used to detect and prevent fraudulent activity, ensure responsible gaming, and comply with applicable legal obligations.

3.6 Communication & Promotions

Your email address and mobile number are used to send important account notifications, promotional offers, and bonus information (based on your consent only).

Sharing Information with Third Parties

Important: tk011 never sells your personal information or transfers it to third parties for profit.

In certain specific circumstances, tk011 may share information in a limited way with trusted third parties. These circumstances are described in detail below:

4.1 Service Provider Partners

Only information necessary to provide services is shared with payment processors (bKash, Nagad, Rocket, Upay and bank transfer providers), identity verification agencies, game software providers, and security service providers. We have contractual confidentiality agreements in place with these partners.

4.2 Legal Obligations

We may be required to provide relevant information in response to court orders, government directives, or lawful requests from law enforcement agencies. In such cases, we always follow legal procedures and endeavour to notify you where applicable.

4.3 Fraud Prevention

Specific information may be shared with security agencies and relevant regulatory bodies to detect and prevent fraudulent activity, money laundering, or other illegal conduct. This is necessary to protect the interests of all users.

4.4 Business Transfers

In the event of a future business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance and the new entity will also be bound by this privacy policy.

Cookies & Tracking Technologies

The tk011 platform uses cookies and similar technologies to improve your browsing experience and ensure platform functionality. The different types of cookies and their purposes are described below.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain your login session, perform security checks, and keep the platform's core features active. Disabling these cookies may prevent the platform from working correctly.

5.2 Analytical Cookies

These cookies are used to analyse how the platform is used and to improve the quality of services. They help us understand which features are used most and where improvements can be made. Information collected from these cookies is generally anonymised.

5.3 Managing Cookies

You can control cookies through your browser settings. Most browsers offer the option to block or delete cookies. Keep in mind, however, that disabling essential cookies may cause issues when using certain important features of tk011.

Data Security Measures

tk011 uses industry-standard security technologies to protect your information. Our security infrastructure is regularly updated and reviewed.

SSL Encryption

All data transmission is secured with 256-bit SSL encryption. This ensures that sensitive information such as payment details or passwords cannot be intercepted by any third party.

Two-Factor Authentication

Two-factor authentication (2FA) is available to add an extra layer of security to your account. This keeps your account protected against unauthorised access.

Secure Data Storage

Your information is stored in encrypted form on secure servers. Access controls ensure that only authorised personnel can access the relevant information.

Regular Security Audits

Our systems undergo regular security testing. Any vulnerabilities identified are resolved promptly to keep your information secure at all times.

While we make every effort to protect your information, no online system is 100% error-free. Please keep your password private, change it regularly, and contact us immediately if you notice any suspicious activity.

Data Retention Period

tk011 retains your information only for as long as necessary. The retention period depends on the following factors:

7.1 Active Accounts

All relevant information is retained while your account remains active. This includes identity information, transaction history, gaming records, and support communications.

7.2 After Account Closure

Even after an account is closed, certain information may be retained for a specified period for legal and regulatory reasons. This information may be needed for fraud investigations, resolving legal claims, or regulatory compliance. Once this period has passed, the information is securely deleted or anonymised.

7.3 Financial Records

Financial transaction records are retained for a specified period as required by law. This period is determined in accordance with local laws and regulatory guidelines.

Your Rights & Controls

tk011 believes you should have full control over your own information. Your main rights are described below:

8.1 Right to Access

You may request a copy of your personal information held by us at any time. We will provide this information within a reasonable timeframe.

8.2 Right to Correction

If there are any errors or inaccuracies in your information, you may request a correction. Keeping your information accurate and up to date is also important for the security of your account.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, it may not be possible to fully fulfil this request in cases involving legal obligations, ongoing investigations, or active disputes.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted. For example, if you raise a question about the accuracy of your information, processing will be restricted while it is being verified.

8.5 Opt Out of Marketing Communications

If you wish to stop receiving promotional emails or messages, you may opt out at any time by contacting us. Even after opting out, important account-related notifications will continue to be sent.

To exercise any of the above rights, contact us by email at ([email protected]). We will respond to your request as soon as possible.

Protection of Minors

Age Restriction: tk011 is for persons aged 21 and above only. Use of this platform by minors is strictly prohibited.

tk011 is highly aware of and committed to the protection of minors. Our platform is not intended for anyone under the age of 21 under any circumstances.

Each user's age is verified at the time of registration. If we find that a minor has registered on our platform, that account will be immediately closed and all related information will be deleted.

If you believe a minor is using our platform, please let us know at [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes

tk011 reserves the right to update or change this privacy policy from time to time. Reasons for changes may include:

Compliance with legal or regulatory changes
Introduction of new technologies or services
Improvements to service quality or security measures
Revisions based on user feedback or suggestions

For any significant changes, we will notify you by email or display a notice on the platform. Continuing to use the platform after changes take effect means you accept the updated policy.

The "Last Updated" date shown at the top of the policy always indicates the date of the most recent revision. We recommend that you check this page regularly to stay informed about the latest information.

tk011's Privacy Policy